At Innovative Research BD, we are committed to client satisfaction. As we offer digital research and consultancy services, this policy outlines our terms for refunds and cancellations.

Refund Process and Timeline

Once a refund request is reviewed and approved by our team, it will take approximately 7 to 10 working days to process the amount back to your account. The exact time may vary depending on your bank and the payment gateway.

Refund Eligibility

We issue refunds under the following specific conditions:

• Service Not Delivered: If we fail to deliver the ordered service entirely.
• Non-compliance with Requirements: If the delivered service significantly deviates from the initial, agreed-upon requirements. Supporting evidence is required.
• Duplicate Payment: If a technical error causes you to be charged multiple times for the same order.

Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of Mind: If you decide to cancel the project after our experts have already started working on it.
• Subjective Dissatisfaction: If you are dissatisfied with the service for personal or subjective reasons, but the work meets all the initial specifications and requirements agreed upon.

How to Request a Refund

To request a refund, please send a formal request to our email with your order details and relevant proof. Our team will investigate your claim and respond accordingly.

Contact Us

For any questions about this policy, please contact us at: Email: info@innovativeresearchbd.com